Refund policy

Une Femme Divine – Divine Elixir

Return & Refund Policy

We want you to love your Divine Elixir experience. That said, we ask that returns follow the conditions below so we can keep offering fair pricing to everyone.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all orders. If you're not happy with your purchase, contact us within 30 days of receiving your order and we'll make it right — under the conditions outlined below.

How to Request a Refund

1. Email us at ufdsocials@gmail.com with your order number and the reason for your return/refund request.

2. Our support team will respond within 24 business hours with next steps.

3. If a return is required, we'll provide instructions for sending the product back.

Eligibility

To be eligible for a refund:

• Your request must be made within 30 days of the delivery date.

• The product must be unopened, with its original seal fully intact. Once the seal has been broken, the product can no longer be resold and is not eligible for return under this guarantee.

• Proof of purchase (order number or receipt) is required.

• The product must be returned in its original packaging.

We know this is stricter than some retailers — it's because Divine Elixir is a supplement, and for hygiene and safety reasons we can't resell a product once it's been opened. This is a standard practice across the supplement and wellness industry, and it's there to protect both you and us.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

• Returns that don't meet the eligibility conditions above (opened seal, missing proof of purchase, outside the 30-day window) will not be accepted, and the product will be sent back to the customer at their expense.

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you — this applies regardless of whether the seal has been opened, since the fault is on our end.

Subscription Orders

If you're on a subscription plan, you may cancel or modify your subscription at any time before your next billing date by contacting us or managing your subscription in your account. Refunds for subscription orders follow the same 30-day guarantee and sealed-product condition outlined above.

Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank, as there is often processing time before a refund shows up.

4. If you've done this and still have not received your refund, please contact us at ufdsocials@gmail.com.

Contact Us

For any questions about this Refund Policy, reach out to us at:

Email: ufdsocials@gmail.com

This policy was last updated on [insert date]. Une Femme Divine reserves the right to update or modify this policy at any time.