Refund policy

Une Femme Divine – Divine Elixir

We want you to love your Divine Elixir experience. If you're not completely satisfied with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all orders. If you're not happy with your purchase, contact us within 30 days of receiving your order and we'll make it right.

How to Request a Refund

  1. Email us at support@unefemmedivine.com with your order number and reason for the return/refund request.
  2. Our support team will respond within 24 business hours with next steps.
  3. If a return is required, we'll provide instructions for sending the product back.

Eligibility

To be eligible for a refund:

  • Your request must be made within 30 days of the delivery date.
  • The product should be unused or only lightly used (we understand you may need to try it to know if it works for you).
  • Proof of purchase (order number or receipt) is required.

Refunds

Once your return is received and inspected (if applicable), we'll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping costs (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Damaged or Incorrect Items

If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no additional cost to you.

Subscription Orders

If you're on a subscription plan, you may cancel or modify your subscription at any time before your next billing date by contacting us or managing your subscription in your account. Refunds for subscription orders follow the same 30-day guarantee outlined above.

Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank, as there is often processing time before a refund shows up.
  4. If you've done this and still have not received your refund, please contact us at support@unefemmedivine.com.

Contact Us

For any questions about this Refund Policy, reach out to us at:

Email: support@unefemmedivine.com

This policy was last updated on [insert date]. Une Femme Divine reserves the right to update or modify this policy at any time.